In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means Financial Institutions Remuneration Inc, PO Box 933 Surry Hills, NSW 2010, ABN 74 551 852 623 (FIRG). We are committed to respecting your privacy. Our Privacy Policy sets outs out how we collect, use, store and disclose your personal information.
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information.
What personal information do we collect?
We may collect the following types of personal information:
- name;
- business mailing or street address;
- email address;
- telephone number and other contact details;
- your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
- any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
- information you provide to us through customer surveys; or
- any other personal information that may be required in order to facilitate your dealings with us. We may collect these types of personal information either directly from you, or from third parties, or you may provide it directly to our consultants. We may collect this information when you:
- register on our website;
- communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites; or
- interact with our sites, services, content and advertising.
Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
- to enable you to access and use our website and services;
- to operate, protect, improve and optimise our website and services, business and our users (and members’) experience, such as to perform analytics and conduct research; Financial Institutions Remuneration Group Inc – ABN 74 551 852 623 – PO Box 933 Surry Hills NSW 2010 – www.firg.com.au
- to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
- to send you messages and other information that may be of interest to you, including information sent by, or on behalf of, our consultants that we think you may find interesting;
- to administer surveys or other activities or events sponsored or managed by us or our business partners or consultants; and
- to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised insights or enhance the surveys and/services that you receive.
To whom do we disclose your personal information?
We may disclose personal information for the purposes described in this privacy policy to:
- our employees and related bodies corporate;
- third party suppliers and service providers and consultants (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you, specifically the remuneration surveys – although this is not our standard practice and such personal information will usually be provided to and collected by our consultants directly);
- professional advisers, dealers and agents;
- our existing or potential agents, business partners or partners;
- our sponsors or promoters of any event that we conduct;
- anyone to whom our assets or businesses (or any part of them) are transferred;
- specific third parties authorised by you to receive information held by us; and/or
- other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
Using our website and cookies
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under Financial Institutions Remuneration Group Inc – ABN 74 551 852 623 – PO Box 933 Surry Hills NSW 2010 – www.firg.com.au the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.
Security
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
Links
Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us by using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Contact Us
For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
General Manager
PO Box 933 Surry Hills NSW 2010
Annette.gunnis@firg.com.au
PH: 0412 966 134
Effective: September 1st 2018